Free exchange or store credit
Not completely satisfied with your size or item? No problem.
- Exchanging for a different size or item is completely free
- You can also choose store credit, so you can order a new product right away
This is the fastest and most sustainable solution
Do you still want to return it? Of course, you can.
Returns must be registered and shipped within 14 days of receipt.
For returning items, we ask for a contribution of €9.95 towards the return shipping costs.
This contribution is intended to cover (part of) the transport costs and to reduce unnecessary returns in the interest of sustainability.
Return conditions
To process your return, please take note of the following conditions:
- The product must be returned unworn, undamaged, and in its original condition
- The product must be sent back in the original packaging
Only attach the return label to the outer box (outer packaging)
Important: Do not stick the label on the shoebox or other inner packaging
Processing & refund
After receiving your return, processing and refund can take up to 14 days.
Note
If a return does not meet the above conditions, we unfortunately cannot accept it.
Closing
We are happy to help you make the right choice the first time. Unsure about size or fit? Feel free to contact us. We are happy to advise you.
FAQ
Which size should I choose?
Unsure between two sizes? Then choose the larger size. Our shoes and clothing have a sporty, fitted fit.
Can I exchange my order?
Yes — exchanges are completely free. You can easily choose a different size or another product. This is the fastest and most
sustainable solution.
What is store credit?
Store credit is a balance that you can use immediately in our webshop.
- You receive it quickly
- No waiting time for a refund
- Free to use for a new order
What does returning cost?
For returns, we ask for a contribution of €9.95 towards the return shipping costs.
Exchanges and store credit are free of charge.
How long do I have to return it?
You can register and return your order within 14 days of receipt.
When will I get my money back?
After receiving your return, processing and refund may take up to 14 days.
What are the return conditions?
- Product is unworn and undamaged
- In original condition
- In original packaging
How should I pack my return?
Always use an outer box (external packaging).
*Do not stick the return label on the shoebox.
What happens if my return does not meet the requirements?
If a product does not meet the return conditions, we unfortunately cannot accept the return.
Why does Artin charge return shipping costs?
Returns have an impact on transportation, costs, and the environment. With this contribution, we want to reduce unnecessary returns and encourage more conscious ordering.